Technical support

Customer Portal

It is uncommon to buy a service and not to know a thing about it. For example, let’s take a car – the knowledge of its maximum speed or its engine’s capacity doesn’t say much if that car is comfortable to drive, about its fuel input or other important aspects, which play a huge role while picking a car for a longer than one hour trip.

The virtual dedicated server is no exception. The mere knowledge of the parameters and the price fails to define the ease of use and the server’s quality. Therefore, before ordering the service we want to introduce it to you.

The beginning

In the main part of the Customer Portal you will find information about the ordered services, invoices, you will be able to change your contact information, to look through and print out your contract, to check your credit balance, and also to use the partnership program.

Below we will produce the detailed information about the service’s administration, along with the operational and statistical data.

Information on the service

Information on the service consists of the data which identifies you as a client, such as, service title, service ID number, and the other additional information presented in the following text.

A service title is of no big significance, it just helps to identify servers from one another.

IP address is a server’s address, in accordance to which your server or other projects can be found online. Without an IP address a server couldn’t work.

Node indicates in which physical server your server is placed. While inquiring for help in accordance to the server it is advisable to tell the node name. It will help to quickly identify your problem and to suggest a solution.

Template indicates your server’s distribution and which control panel is or isn’t installed in your server. We have prepared many useful templates, which allow you to place your websites and to use your server without deeper administrative knowledge. You’ll find a detailed description of control panels’ templates in this page.

Status defines whether the server is online and running. This status doesn’t reflect the correct server’s configuration or availability.

Administration of IP addresses

In the IP addresses section you can manage your server’s or additionally acquired IP addresses’ reverse records.

This function is necessary so that your e-mail server could run correctly and other e-mail servers wouldn’t reject e-mails coming from it. For example, if you server’s name is, the reverse IP should be the same. One server may have more than one IP address, as this is sometimes needed if you want to connect the SSL certificate to one of your websites. In this case the website needs separate IP.

Additional IP costs 1 Euro per month. The minimal ordering period is 3 months.

Server’s administration

In this part the functional server’s settings are administered. You don’t have to approach us in order to turn on the function you need; you can do it yourself. The following functions have been prepared for you:

Stop/Start your server. This function allows you to temporally turn off your server. Once you turn it off, you can turn in on again later.

Restart your server. This function is vitally necessary. Often there are situations when the server’s configuration gets corrupted or its resources are used up. Restart helps to temporarily free resources, and if the configuration was not completely saved, it allows the customer to start the configuration from the beginning.

Clear IP tables. Firewall’s configuration is not the easiest task for the administrator with little skills. This is where the majority of errors occur, which limit the access of the administrator and often distort the work of the entire server. This function allows resetting the default settings.

Turn on TUN/TAP. TUN/TAP are the core modules, which, with the help of corresponding software, allow to create secure encrypted TCP/UDP sessions on the surface of existing internet connections. Most often these modules are needed to create a VPN connection while using such software as OpenVPN and other.

Turn on PPTP. PPTP is a core module whose function is similar to the TUN/TAP core modules, however the PPTP protocol operates on the basis of TCP and GRE protocols and is used by default in Windows operating systems. Thus, while creating a VPN connection, this module is used. Windows media will not require any additional software. For this purpose we have prepared a special PPTP VPN template.

Turn on FUSE. FUSE is a core module used for the creation of the underprivileged user-level file systems. It is most often used to create secure, non-privileged connections to file systems, such as SSHFS: the encryption system using SFTP protocol.

Graphical statistics

It’s hard to imagine modern systems without a graphical representation of the resource usage. Our customers don’t have to worry about them, because we provide all the necessary graphs for the statistical analysis of the performance of the server along with the problem diagnosis.

Six different graphs are presented below: CPU time usage, load, memory, disc space, traffic, and IO subsystem usage.

The graph for the CPU time shows, how much of the extracted processor resources are used by your projects. Ideally, all the systems should to be configured in such a way that the processor’s input would be at its lowest, and the memory’s input – at its highest. This is how we configure the servers of our customers.

The load graph doesn’t have as much value as other diagrams, because its readings don’t describe specifically the lack of resources or the system’s overload. However, this diagram is very useful when it is accessed along with the others. Only then the full image of system’s operation can be put together. The diagram itself depicts a number of system processes which are being queued.

The memory graph shows how effectively your server work. In many cases a faster assimilation of the memory means a faster performance of your server. Our graphs will show not only the virtual memory, but also the active and the other types of memory, which will significantly expand the understanding about the system’s operation.

The disc space graph visually provides the in-time statistics of the used space. You will always be aware of how much disc space is used by your files and data.

In the traffic graph you’ll be able to see how and when your projects are being most or least visited, how much traffic is used by the server, what the average download speed of the data is.

In the graph for the disc’s subsystem usage you can see the reading and writing speeds for the input/output operations. It defines how your server’s projects overload the disc subsystem, which is usually the weakest location of every server.

Statistics of data transmission

Lithuanian providers’ data flow is usually divided into local, i.e. Lithuanian, and foreign. At the same time the flow compression coefficient is applied, when the foreign flow speed is limited beside the particular part of the Lithuanian flow, for example, 1:10. Our customers don’t get any compression, all the flows are treated equally and they are not divided.

The flows are also divided into the downloaded and uploaded data. The amount of the uploaded content is usually higher; it means the amount of data downloaded from your server by your clients. The downloaded content is the number of data uploaded to your server.